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Refund & Cancellation Policy

Clear cancellation windows and refund timelines — no hidden charges, no surprises.

Home/Refund Policy
Last Updated: August 19, 2026

We know that care needs can change quickly. This policy explains how cancellations, rescheduling and refunds work for bookings made through Sanjeevani Care's website, app or care team.

1. Overview

All care plans come with a satisfaction guarantee and a transparent, no-hidden-cost cancellation process. Refund eligibility depends on how much notice is given before the scheduled visit and the reason for cancellation.

2. Cancellation Window & Charges

  • More than 12 hours before the visit: full refund, no cancellation charge.
  • 4–12 hours before the visit: 50% of the booking amount is charged to cover caregiver allocation.
  • Less than 4 hours before the visit, or a no-show: the full booking amount for that visit is non-refundable.
  • Live-in / multi-day plans: unused days beyond the cancellation window are refunded on a pro-rata basis.

3. Refund Eligibility

You are eligible for a full refund, regardless of timing, if:

  • We are unable to assign a suitable caregiver for your confirmed booking.
  • The assigned caregiver does not arrive within a reasonable window of the scheduled time without prior communication.
  • You are not satisfied with the caregiver's conduct or service quality and report it within 24 hours — after investigation, we will offer a replacement or a refund for the affected visit.

4. Refund Process & Timelines

Once a refund is approved, it is initiated within 2 business days and reflects in your original payment method within 5–7 business days, depending on your bank or payment provider. You will receive a confirmation message once the refund is processed.

5. Non-Refundable Situations

  • Cancellations made less than 4 hours before the scheduled visit, or a no-show at the service address.
  • Visits already completed in full by the assigned caregiver.
  • Charges for medical equipment rental beyond the agreed rental period.

6. How to Request a Refund or Cancellation

To cancel, reschedule, or request a refund, contact your dedicated care manager directly, use the "Make Another Booking" option in your confirmation, or call our 24/7 helpline. Please have your booking reference ID ready to speed up the process.

7. Contact Us

For any refund or cancellation query, reach us at care@sanjeevanicare.example or call our toll-free helpline at 1800-123-4567, available 24/7.