Privacy Policy

Last Updated: August 19, 2026

Sanjeevani Care ("we", "us", "our") provides home healthcare, nursing and elder care services through our website, mobile app and care coordination team. This Privacy Policy explains what personal information we collect, why we collect it, and how it is used and protected when you use our services.

1. Information We Collect

We collect information you provide directly to us, as well as information generated through your use of our services:

Account & booking details: name, phone number, email address, home address, and city.
Care information: details about the patient's condition, care requirements and preferred schedule, shared when requesting a booking.
Payment information: billing details processed securely through our payment partners — we do not store full card numbers.
Usage data: pages visited, device type, browser, and general location, collected automatically to improve our website and app.
Communications: records of calls, messages and emails exchanged with our care managers and support team.

2. How We Use Your Information

We use the information we collect to:

Match you with an appropriate verified nurse or caregiver and coordinate bookings.
Communicate booking confirmations, schedule changes and care updates.
Process payments and send invoices or receipts.
Respond to support requests and resolve complaints.
Improve our services, website and app through aggregated, anonymised analysis.
Comply with legal, regulatory and safety obligations relevant to healthcare services.

3. Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, keep you signed in, and understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may limit some features of the site.

We do not sell your personal information. We may share information with:

The verified nurse, caregiver or physiotherapist assigned to your booking, limited to what is necessary to deliver care.
Payment processors and background-verification partners who help us operate the service.
Diagnostic labs or equipment vendors, only when you request those specific services.
Government or regulatory authorities where required by law.

5. Data Security

We use industry-standard technical and organisational safeguards — including encryption in transit, access controls and staff confidentiality agreements — to protect your information. No method of transmission or storage is completely secure, and we continually work to strengthen these protections.

6. Your Rights & Choices

You may request to access, correct, or delete the personal information we hold about you, or ask us to restrict certain uses of it. To exercise these rights, contact our care team using the details below — we will respond within a reasonable timeframe.

7. Children's Privacy

Our services are intended for use by adults booking care on behalf of themselves or a family member. Where care is provided for a minor (for example, mother & baby care), information is collected only from the parent or legal guardian making the booking.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the revised policy on this page with an updated "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach us at care@sanjeevanicare.example or call our toll-free helpline at 1800-123-4567, available 24/7.